Not connecting?
We offer 24-hour refunds, so take your time following these steps to solve your network connection issue. Make sure to check our tips page, too.
Check iTunes
If your device is discovered correctly, it will appear within iTunes' navigation pane:
Click on "Remote for iTunes" to enter your 4-digit code and complete connecting.
Enable multicast DNS
If "Remote for iTunes" does not appear within iTunes' navigation pane, your router may be blocking multicast DNS. Consult your router documentation to unblock multicast DNS before proceeding.
MediaMonkey?
If you're using MediaMonkey, you'll need Melloware's MonkeyTunes to use Remote for iTunes.
Check network connection
Your device needs to be connected to the same network as iTunes. This is usually via Wi-Fi.
If it isn't, connect using your device's wireless settings.
Single network only
If your Mac or PC is connected to your network via both wired and wireless, iTunes may not detect your device. Disconnect one of them and try again.
Make sure iTunes looks for remotes
In iTunes preferences, check under the Devices tab that iTunes looks for iPod touch, iPhone and iPad Remotes.
Restart iTunes
Sometimes iTunes gets confused. Restart iTunes on your Mac or PC and try again.
Check your firewall
If you have a firewall in your router, make sure that TCP port 3689 and UDP port 5353 are open.
Do the same on your Mac or PC using the following instructions:
If you're running Mac OSX 10.5, just make sure the firewall is not set to "Allow only essential services" as described here.
Uninstall other remotes
Sometimes remotes conflict with each other. Uninstall others to see if that does the trick.
Restart your PC or Mac
Restart your PC or Mac to try and clear things up.
Recreate your connection?
If your iTunes Mac or PC has recently gotten a new IP address, you will have to reestablish your connection:
- While in Remote for iTunes, use the menu softkey and tap "Settings"
- Tap "Add connection" and follow the instructions to reconnect
Something else?
If nothing worked, some other network configuration is preventing connection. Check our tips page for additional information. Check back here in the future for more troubleshooting options.
No-stress 24-hour refunds
We don't want you to be stressed, so we offer 100% money-back if your network is more stubborn than you are.
Just email your Google order number within 24 hours of purchase and we'll happily refund you.